We aim to provide reliable service and quality products to all our customers. Please read the following policy to understand your rights and responsibilities when placing an order with us, including important details about exceptions, cancellations, returns and customer error
Exceptions
We do not accept returns or cancellations for:
Items that have been used or damaged after delivery.
Custom or modified parts, once production has begum.
Goods returned outside the 7-day window.
Cancellations:
Standard items – no charges applied if cancelled before shipping.
Items not in stock – orders placed on lead time may be cancelled withing 24 hours of confirmation. After this period, cancellation requests may be declined, especially if the order has already been placed with our supplier.
Custom or modified parts – order for custom or modified items cannot be cancelled once work has commenced.
We reserve the right to cancel any order at our discretion, including but not limited to cases involving:
Orders that cannot be fulfilled due to logistical or legal constraints
Pricing or listing errors
Stock unavailability
Suspected fraudulent activity
Breach of our terms and conditions
Returns:
Faulty or incorrect goods – if you receive goods that are faulty or incorrect, you must notify us and return them within 7 days of receipt.
Items must be unused and in their original packaging.
Customers are responsible for arranging return shipping.
Upon inspection and approval, a full refund will be issued for the goods.
Customer error (wrong items ordered)
If you have ordered the wrong items, you may return within 7 days of receipt, provided they are unused and in original packaging.
Return shipping costs are the customers responsibility.
Refunds will be issued once the items are received and inspected.
Need help?
Contact us for questions related to refunds and returns.
